Returns & Exchanges
We want you to love your waves, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for unused products in their original packaging. Please ensure all safety seals are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process and receive a return authorization.
Pack Your Items
Securely place your Mermade Hair tool and all original accessories back into the original box to ensure protection during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing